Question 1: What is Sam’s Club Scan and Go?
Answer: Sam’s Club Scan and Go is a convenient feature available through the Sam’s Club mobile app that allows shoppers to scan items as they shop in-store and check out directly from their phone, eliminating the need to wait in line at the register.
Question 2: How do I start using Sam’s Club Scan and Go?
Answer: To start using Sam’s Club Scan and Go, you need to download the Sam’s Club mobile app from the App Store or Google Play Store. Once installed, open the app and sign in to your Sam’s Club account or create a new one. Then, navigate to the Scan and Go section within the app to begin using the feature.
Question 3: Can I use Sam’s Club Scan and Go at any Sam’s Club location?
Answer: Yes, Sam’s Club Scan and Go is available at all Sam’s Club locations in the United States. However, it’s important to note that the feature may not be available in some club-specific areas, such as cafés or liquor stores.
Question 4: Do I need a Sam’s Club membership to use Scan and Go?
Answer: Yes, a Sam’s Club membership is required to use Scan and Go. The feature is exclusively available to Sam’s Club members as an added benefit of their membership.
Question 5: How do I scan items using Sam’s Club Scan and Go?
Answer: To scan items using Sam’s Club Scan and Go, simply open the app on your mobile device and tap on the Scan and Go icon. Then, use your phone’s camera to scan the barcode on each item. The app will automatically add the scanned item to your virtual shopping cart.
Question 6: Can I remove items from my virtual shopping cart in the app?
Answer: Yes, you can remove items from your virtual shopping cart in the app. If you accidentally scan an item or decide not to purchase it, you can easily remove it by tapping on the item in your cart and selecting the “Remove” option.
Question 7: How do I pay for my purchases using Sam’s Club Scan and Go?
Answer: Once you have finished shopping and are ready to pay, tap on the checkout icon in the app. Follow the prompts to review your items, select your payment method, and complete the transaction. You can pay using your saved payment method or add a new one if needed.
Question 8: Are there any benefits of using Sam’s Club Scan and Go?
Answer: Absolutely! Using Sam’s Club Scan and Go offers several benefits. Firstly, it saves you time by eliminating the need to wait in line at the register. Additionally, you can keep track of your spending as you shop, take advantage of any available discounts or promotions, and easily reorder frequent purchases.
Question 9: Can I use coupons or promotions with Sam’s Club Scan and Go?
Answer: Yes, you can use coupons and take advantage of promotions while using Sam’s Club Scan and Go. When checking out, the app will automatically apply any eligible discounts or promotions to your purchase, helping you save money on your shopping.
Question 10: Are there any limitations or restrictions while using Sam’s Club Scan and Go?
Answer: While Sam’s Club Scan and Go offers a convenient shopping experience, there are a few limitations to be aware of. Some items may require age verification or other in-store assistance, which cannot be done through the app. Additionally, certain promotions or discounts may have specific redemption requirements that may not be available with Scan and Go.
Question 11: Can I use Sam’s Club Scan and Go for online orders or pickup orders?
Answer: No, Sam’s Club Scan and Go is designed specifically for in-store shopping. It cannot be used for online orders or pickup orders. For these types of orders, you would need to use Sam’s Club’s online ordering system or the Click ‘n’ Pull service.
Question 12: Is there a limit to the number of items I can scan using Sam’s Club Scan and Go?
Answer: There is no specific limit to the number of items you can scan using Sam’s Club Scan and Go. You can add as many items as you need to your virtual shopping cart. However, it’s important to note that the app may prompt you to verify large quantities of certain items to prevent mistakes or potential misuse.
Question 13: Can I use Scan and Go with a handheld scanner provided by Sam’s Club?
Answer: No, Sam’s Club Scan and Go is designed to be used with the Sam’s Club mobile app on your own smartphone. It cannot be used with handheld scanners provided by the store.
Question 14: How can I track my spending while using Sam’s Club Scan and Go?
Answer: With Sam’s Club Scan and Go, you can easily track your spending as you shop. The app displays the subtotal of your scanned items, and you can view your total spending at any time by accessing the cart section in the app.
Question 15: Can I still receive an electronic receipt with Sam’s Club Scan and Go?
Answer: Yes, you will receive an electronic receipt for your Scan and Go purchases. After completing the checkout process in the app, you will have the option to save or email your digital receipt for future reference or reimbursement purposes.
Question 16: What if I encounter a technical issue while using Sam’s Club Scan and Go?
Answer: If you encounter any technical issues or have trouble using Sam’s Club Scan and Go, seek assistance from a Sam’s Club associate. They will be able to guide you through the process or provide an alternative checkout option if needed.
Question 17: Can I return items purchased using Sam’s Club Scan and Go?
Answer: Yes, you can return items purchased using Sam’s Club Scan and Go. Simply follow the regular return process at the membership desk or self-checkout area of your local Sam’s Club. Make sure to bring the electronic receipt from your Scan and Go purchase for smooth processing.
Question 18: Is there a fee to use Sam’s Club Scan and Go?
Answer: No, there is no additional fee to use Sam’s Club Scan and Go. The feature is available as a complimentary service for Sam’s Club members.
Question 19: How secure is Sam’s Club Scan and Go for payment transactions?
Answer: Sam’s Club takes the security of payment transactions seriously. When using Scan and Go, your payment information is encrypted and secured using industry-standard protocols, ensuring the privacy and safety of your sensitive data.
Question 20: Can I use Sam’s Club Scan and Go if I have a business membership?
Answer: Yes, business members can also use Sam’s Club Scan and Go. The feature is available to all types of Sam’s Club memberships, including business, savings, and plus.
Question 21: Can I use Sam’s Club Scan and Go if I have a Plus membership?
Answer: Absolutely! Sam’s Club Scan and Go is available to all Sam’s Club members, including Plus members. Plus members can take advantage of this convenient feature to enhance their shopping experience.
Question 22: What if I forget to scan an item in Sam’s Club Scan and Go?
Answer: If you forget to scan an item while using Sam’s Club Scan and Go, simply inform a Sam’s Club associate before completing the checkout process. They will assist you in adding the missed item to your purchase.
Question 23: Can I track my savings using Sam’s Club Scan and Go?
Answer: Unfortunately, Sam’s Club Scan and Go does not provide a specific feature to track savings. However, you can take advantage of available promotions, discounts, and instant savings offers while using the app, providing potential savings opportunities.
Question 24: Can I use a credit card or debit card as a payment method with Sam’s Club Scan and Go?
Answer: Yes, you can use both credit cards and debit cards as payment methods with Sam’s Club Scan and Go. The app accepts a variety of payment options, making it convenient for shoppers.
Question 25: Are there any Sam’s Club items that cannot be scanned using Scan and Go?
Answer: While the majority of items available at Sam’s Club can be scanned using Scan and Go, a few exceptions exist. Items that require special handling or assistance, such as oversized or heavy items, may need to be verified or logged by a Sam’s Club associate at the exit or designated scan and go area before leaving the store.
